Returns

RETURN & REFUND

 

RIGHT OF WITHDRAWAL

If for any reason you are not satisfied with any item ordered, you may return it for an exchange, store credit or refund within 21 business days of receipt. Unless an item is defective or the return is a direct result of our error, any shipping charges are non-refundable and a Restocking Fee may apply.

The return process is very simple and hassle-free. You may click on the Returns (RMA) link at the bottom page of our web site and fill in the required fields, or you may simply view your order's details in your Order History, click on the Return icon, and fill in the required fields.

Before shipping the item back to us, we strongly suggest reading our Return Conditions below. Please note this policy has some limitations and does not apply to business customers.

Restocking Fee

Any non-qualified and non-conforming return will be rejected or subject to a restocking fee not less than 15% of the price of the item only. There are any hidden costs. Simply return the item in new condition with its original packaging and accessories and we won’t apply any restocking fee!

Refund Method

The way your refund is processed depends on your original payment method. For example, if you paid by credit or debit card, the refund will be sent to the card-issuing bank within 5-7 business days of receipt of the returned item.

For partial refunds from complex orders including multiple items and paid by the combination of a credit card and a Gift Voucher, a Coupon of the same amount as the Gift Voucher will first be issued and any remaining amount will be refunded to your credit card.

RETURN CONDITIONS

All returned items will be thoroughly inspected and a determination will be made if eligibility and conforming requirements are met. Please verify the item you are returning meets the guidelines below and qualify for an exchange, store credit or refund, to avoid any delay in, or denial of, processing your return. If a returned item is non-qualified and non-conforming, we reserve the right to charge a Restocking Fee at our sole discretion.

Rules:

  • All returned items must be in ‘new’ condition, in their original packaging, and must include all accessories, including, without limitation, the retail box, manuals, cables, warranty card and any other items that were included in your original shipment.
  • Items must not be modified,assembled, installed or used in any way, and must be free from damage of any type, including, but not limited to dents, scratches, cracks, abuse, defacement or indication of removed screws/fasteners or seals.
  • Items labeled with a security seal, must have the seal intact and not tampered with.
  • We are not responsible for personal data or items left in returned merchandise.

NON ELIGIBLE ITEMS

Items that are not eligible for return, exchange or refund will be sent back to you at your cost and expense. This applies to:

  • Any item not purchased on PrimaCost.com;
  • Any item that is not in resalable condition;
  • Any item not in ‘like-new’ condition, and missing its original packaging including the retail box, accessories, manuals, cables, warranty cards and any other items that were included in your original shipment;
  • Any item without a valid, readable serial number, including but not limited to items with missing, damaged, altered, or otherwise unreadable serial number;
  • Any item from which the UPC code has been removed from its packaging;
  • Any item that exhibits physical damage;
  • Headphones and earphones for hygiene purposes;
  • Consumables: Any consumable item once unwrapped (e.g., printer ink and toner cartridges, CD/DVD/Blu-ray media, projector lamps, batteries, memory cards, etc…) or any item which has been removed from its "blister-pack".

RETURN INSTRUCTIONS

To return an item, please follow these steps:

  • Click on Returns (RMA), or go to your Order History, view your order's details and click on the Return icon next to the appropriate item.
  • Do not ship the item simply in its original retail box, with stickers and a shipping label on it. Instead, securely pack your merchandise in a box or envelope of your choice. We strongly recommend using cushioning material, such as bubble wrap, air bags or foam peanuts, and make sure the packing is tight.
  • Mark "VENDOR RETURN" on the shipping label to avoid duties and customs.
  • We strongly recommend insuring your return and using an affordable and traceable carrier (i.e., International Registered Airmail) that can provide you with delivery confirmation. We shall not be responsible for items returned that are lost or damaged in transit, or subject to duties and customs.
  • Mail your return to the following address: WLM Trading Limited, 18/F On Hong Commercial Building, 145 Hennessy Rd, Wanchai, Hong Kong

ITEMS DAMAGED IN TRANSIT

Inspect your merchandise immediately upon receipt. Claims for an item damaged in transit must be reported to our Customer Service immediately.

If the item is visibly damaged upon reception:

Thoroughly inspect your package upon reception. Have the deliveryman note any signs of damage on the delivery paperwork, should a signature be required. You must refuse the package if the goods are damaged, missing or if the package has been opened or refurbished (except from customs clearance).

If the damaged item has been discovered after the deliveryman has already left your location:

Immediately contact the carrier that delivered your merchandise to alert them of the situation. Include helpful details, such as package condition, how it was received (left at front door, signed for, etc…), and description of the damage. Do not discard any of the shipping box or packing materials, as it may be necessary for the carrier to inspect the merchandise and report on the damage.

ITEM DEAD-ON-ARRIVAL (DOA)

For quality control, all items are inspected before they ship from our warehouse. If your item is faulty on arrival, please contact our Customer Service immediately to avoid any disputes later. You are fully entitled to a replacement or full refund via your original payment method and refund your reasonable return carriage costs, provided that the item should be returned in its original packaging complete with all accessories and documentation.

We do not send replacements before we receive and inspect the returned items. To receive a replacement more quickly, you may place a new order for the same item and we will issue a refund for the full value of the returned items including shipping charges, upon completion of our return process.

If the returned item is found not to be defective, we will return it to you. In this instance you will be liable for the return shipping charges.

MISSING OR INCORRECT ITEM

It is our intention to process each and every order with 100% accuracy. If indeed an item is missing, or we sent you the wrong item, please accept our sincere apologies. Contact our Customer Service immediately to avoid any disputes later.

Non Receipt of Merchandise

If you have not received your merchandise, you must contact our Customer Service within 7 days from the estimated delivery date. We will investigate the matter fully both internally and with our carriers.

Occasionally merchandises are returned back to us as undeliverable. If a merchandise is refused or returned to us due to inaccurate or incorrect address information, restricted address, failed delivery attempts, or because it was declined by the recipient, we reserve the right to retain the original shipping charges should you wish for a refund of your order.